If you are unhappy with your purchase for any reason, please contact support on the "Contact Us" page, if you would like to return your order.

We offer a 30-day money back guarantee return & refund policy. The product that you desire to return should be identified to our Customer Support team within 30 days after receiving the product. A shipping label will be provided for the order, by our team, and the shipping and handling costs for the return shipment back to our warehouse will be automatically deducted from the final refund.

The refund will be credited to your original payment within 15 business days after we receive the product.

The products being returned must meet the following criteria:

• All returns must be unopened and undamaged.
• Returns must be returned within 30 days of receiving, for a refund
• Postage is not provided.
• All accessory purchases are final sale.
• Helixtra Health Company does not accept returns on international orders; however, our customer service team is happy to assist with any questions or concerns.

Received a product damaged?

 If a product is damaged during shipping, the occurrence must be reported to us via email at help@helixtrahealth.com or under the "contact us" section within our 30-day money-back-guarantee window. 

 When the damaged product is requested, please include:

• Order number
• Description of the product and damage
• Photos(time-stamped)

Either a product replacement or a refund will be offered. If you want to get a refund, please see our Returns & Refunds Policies. If we provide a refund, the funds will be paid to you within 15 business days of receiving the returned package.